Refund & Cancellation Policy
Introduction
we aim to provide a high-quality learning experience for both students and instructors. This Refund & Cancellation Policy explains the rules and conditions related to course refunds, live class cancellations, subscription payments, and instructor payouts. By purchasing a course or using paid services on our platform, you agree to the terms outlined below.
Course Refund Policy
Students may request a refund for eligible video courses within [7/14/30] days of purchase, depending on the platform’s refund period. Refund requests are reviewed to ensure fair use of the platform and protection for both students and instructors.
Refunds may be approved if:
The course content does not match the description
The course has major technical issues
The student accidentally purchased the wrong course
Duplicate payments were made
Refunds may not be approved if:
A significant portion of the course has already been completed
Downloadable resources or premium materials were accessed
The refund request is made after the allowed refund period
Abuse of the refund system is detected
The platform reserves the right to deny refund requests that appear fraudulent or violate our policies.
Live Class Cancellation Policy
For live online classes, students and instructors must follow the cancellation rules below.
Student Cancellations
Students may cancel a booked live class before the scheduled session time. Refund eligibility may depend on:
The time remaining before the class starts
Instructor cancellation settings
Whether the class has already started
If a student misses a live session without cancellation, the payment may be considered non-refundable.
Instructor Cancellations
If an instructor cancels a scheduled live class, students may:
Receive a full refund
Reschedule the class
Receive platform credit if applicable
Repeated instructor cancellations may result in warnings, reduced visibility, temporary suspension, or removal from the platform.
Subscription and Membership Payments
If the platform offers subscription plans or memberships, users are responsible for managing their subscriptions. Subscription fees may automatically renew unless canceled before the next billing cycle.
Users can cancel subscriptions at any time, but:
Current billing cycle payments are generally non-refundable
Access may continue until the subscription period ends
Future renewals will stop after cancellation
Special promotions, discounts, or trial offers may have separate refund conditions.
Payment Processing
All payments on the platform are processed through secure third-party payment providers. Processing times for refunds may vary depending on:
Payment method
Bank policies
Country or region
Payment provider processing times
Refunds may take several business days to appear in the user’s account after approval.
We are not responsible for delays caused by financial institutions or third-party payment services.
Instructor Earnings and Payouts
Instructors may earn revenue from:
Course sales
Live classes
Subscriptions or memberships
Other monetization features available on the platform
Payouts may be subject to:
Platform service fees or commissions
Verification and fraud prevention checks
Payment provider processing schedules
Tax or legal requirements
The platform reserves the right to temporarily hold payouts in cases involving disputes, suspicious activity, refund investigations, or policy violations.
Abuse Prevention
To protect the platform community, we actively monitor refund and cancellation activity. Users who repeatedly abuse refund systems, create fraudulent transactions, or violate platform rules may face:
Refund denial
Account suspension
Permanent account termination
Legal action where necessary
Policy Updates
We may update or modify this Refund & Cancellation Policy at any time. Changes will become effective once posted on this page. Continued use of the platform after updates means you agree to the revised policy.